The Smartphone Solution for the Innosoft Mobile Field Service is an interactive working hours registration for tablets and smartphones. The service technician can navigate easily through the application with help of the touchscreen. The times are recorded by stamping as with a time stamp clock. After work is done the technician fills in a predefined report, the input is supported by answer catalogues. The report can get signed by the customer and is sent to the customer by fax or e-mail via the head office. This way the customer receives an overview of the performed works.

The synchronisation with the head office is triggered by the technician at the touch of a button. During a synchronisation new orders are retrieved from the head office and the feedback reoports are returned. This way also software updates are automatically downloaded and installed.

The smartphone solution is characterized by the immediate readiness for use of the smartphone and the easy operation with help of the touchscreen. Since the time stamp procedure forces the technician to directly write his feedback reports, the data are available in the head office for further processing very quickly.

Process and cost advantages: