Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Data exchange, interfaces

1. General Data Exchange

The data exchange is realized online as well as via so-called batch transfer runs. Interface tables in database or ASCII format function as the basis of all transactions.
The Innosoft Service Management System offers integration possibilities into almost all PPS/ERP systems such as e.g. BAAN, Brain, Bäurer, SAP, PSIPENTA, COMMAND, INFOR, KHK and proAlpha.

1.1 Data Exchange from Innosoft System into the PPS/ERP

  • An export module generates a sequential ASCII file or a corresponding databank table.
  • The PPS/ERP system takes up the file or table and generates a batch input folder (BTCI) by means of program. This batch input folder takes care of the correct storing of the data in the PPS/ERP.

1.2 Data Exchange from PPS/ERP into the Innosoft System

  • A program collects the data for the export in the PPS/ERP and creates a sequential ASCII file or database table out of it.
  • An import module accesses the file or the table and registers the data in the respective Innosoft tables.

2. Description and Subdivision of the Interfaces

The interfaces can be subdivided roughly into 5 categories. These are order data, debtors data, third-party costs transfer, data for the financial accounting, and data for the charging.

2.1 Orders

If one considers the orders of an external installation department, then those are subdivided roughly into two categories. The first category includes the neu machine orders, which are consigned to the external installation after a passage in the company (sales -> construction -> production -> assembly). According to this fact order data already exist in the preliminary system (PPS/ERP). Therefore new machine orders are initiated out of the interface.


On the other side there are the classical service orders. These are e.g. maintenances, troubleshootings or conversions. Service orders are opened directly in the service and have no order relation in the preliminary system. However, since systems such as PPS/ERP function as central overall systems in the enterprise it is necessary to initiate service orders as cost collectors in the PPS/ERP. This serves for the purpose to be able to map (illustrate) costs and profits of the real order also in the overall system.

Von der Grobplanung zum Auftrag

2.2. Debtors

Usually address and customer data are maintained in a central system, even if they are required with appropriate supplementations in various systems. Here a complete download of the data from the PPS/ERP takes place on a regular basis without deleting the data which are in addition required in the Innosoft system.

2.3. Third-Party Costs Transfer

To some extent costs which are acquired with other systems are required in order to generate the evaluations in the Innosoft system. For this the required data can be collected in a mutual order-related data stock.


2.4. Financial Accounting Receipts

The amounts of invoices and credit notes have to be transferred from the Innosoft system  in order to be able to manage and supervise all cost values in the central PPS/ERP (accounting department, dunning department).


2.5 Charging

The working hours are always the basis of a remuneration. Since those are already acquired in the Innosoft system for the invoicing, the same information can serve for the purpose of transacting the charging for the technician. For this all registered hours have to be transferred.